What is your return policy? – Giftagram

You may return an item for any reason for a full refund of the purchase price within 14 days of receipt of the item provided that it is unused, in good condition and still in its original packaging.

To arrange a return, please contact hello@giftagram.com and our customer success team will provide you with a prepaid return shipping label. Once the item has arrived at the vendor and its’ condition is verified, your refund will be processed within 7 business days. Please note that returns are not available for perishable goods (i.e. flowers or food items).

If an item is delivered that is incorrect, damaged or otherwise in poor condition, a replacement or refund will be provided. In this case, please contact hello@giftagram.com. If possible include a photograph of the item for our reference. A prepaid return shipping label will be provided.