Frequently asked questions

Most Popular

• Where can I download Giftagram?
• Do I have to create an account to browse Giftagram?
• I’m a brand and I want to sell on Giftagram - where do I start?
• What is Giftagram?

Your Giftagram Order

• How do I place an order?
• When will I be charged for my order?
• Do you ship across national borders?
• I’m having problems with an order, what can I do?
• Will I get a receipt when I place an order?
• How can I make sure my order went through?

My Account

• What are the benefits of syncing my contacts with Giftagram?
• Can I change the email associated with my account?
• How do I customize my Giftagram profile?
• Can I save items for later?
• Need gift suggestions?

Credit And Promotions

• How does ‘Share and Earn’ work?
• How do I redeem a promo code?
• Why am I getting an error message when I try to redeem my promo code?
• I have Giftagram credits. How do I use them?

Shipping And Returns

• What is your return policy?
• When will my Giftagram arrive?
• How do I cancel an order?
• What is your shipping policy?